Terms and Conditions of Use

Minimum age. To use Collectibol you must be at least 12 years old. If you have not yet reached the age from which the law of your country allows a minor to consent by themselves to the processing of their personal data (14 in Spain, in accordance with Article 8 of Regulation (EU) 2016/679 (GDPR) and Article 7 of Organic Law 3/2018), your parent or legal guardian must authorise the account through the verification procedure the app will indicate to you. If you are under 12, you cannot create an account.

Age declaration. When you register, or when we ask you to at a later stage, you will enter your date of birth and expressly confirm, by ticking a box that will not be pre-ticked, the age the app calculates from it, that your date of birth is correct and that you accept the Age Policy that applies to you:

• the Age Policy for Adults, if you have reached the age of majority in your country; or
• the Age Policy for Minors, otherwise.

The Age Policies form part of these Terms. We keep a record of your declaration, of the text accepted and of the version of the applicable Policy.

False age. Providing a false date of birth constitutes a breach of these Terms. If there are reasonable indications that the declared age is not correct, we may provisionally apply the restrictions provided for minors, request an additional age check and adopt the other proportionate measures provided for in the Age Policies, with the possibility of review by a human.

Age in Collectors Chat. The Chat has its own requirements, which do not change the minimum age for the app:

• Public channels are available from the age of 16.
• Groups and direct conversations are reserved for users aged 18 and over. Users aged 16 and 17 cannot take part in them.

The Chat is only available in the countries where it is enabled. In some countries the Chat is only available to users aged 18 and over, including in public channels, and in others it is not available. If this applies to you, the app will tell you when you try to enter. If you do not meet the age requirement or the Chat is not available in your country, the rest of the app’s features remain available.

The user undertakes to:

• Provide truthful, accurate and up-to-date information, including their real date of birth
• Keep their credentials confidential
• Not share their account or create multiple profiles without authorisation
• Not allow any other person, and in particular a minor, to use their account

Any unauthorised use must be reported immediately to: support@collectibol.com

Algoritcom Games S.L. may suspend or delete accounts, without compensation, in the event of:

• Breach of these Terms, the Community Guidelines, the Age Policies or the Privacy Policy
• Providing a false age, in accordance with the Age Policies
• Use of offensive language, cheating, bots, impersonation or inappropriate content
• Access from countries where use is legally restricted

You may request the deletion of your account at any time by writing to support@collectibol.com. This action is irreversible and will result in the loss of your virtual items and progress in the app. What happens to your data when you delete your account is explained in the Privacy Policy.

When we limit, suspend or terminate your access to the Chat, or remove any of your content, we will inform you of the reason and of the rule you have breached, unless the law prevents us from doing so. You may ask for the decision to be reviewed by a human in accordance with clause 3.5.8.

• Up to 3 free packs per day (one every 8 hours).
• Additional packs through virtual coins, missions or promotions. Virtual coins can be obtained by completing missions or by direct purchase within the app. These coins are non-refundable and cannot be exchanged for real money.
• Rarities: Common, Rare, Epic, Legendary and Mythic.

• Condition system ranging from 0.1 to 0.0001 (the lower the value, the better the condition).
• Some cards feature special visual effects.

• Weekly challenges with exclusive cards and real rewards.
• Physical prizes subject to availability, tax regulations and minimum age. Algoritcom Games S.L. reserves the right to request documentation proving the identity and age of the winner before the prize is delivered.

Important legal notice: Some physical prizes may be subject to taxes, duties or customs charges under the laws of the winner’s country. The user will be solely responsible for such costs. By taking part in a prize draw or challenge with a physical prize, the user accepts this condition as a requirement for receiving the prize.

• Secure card trading within the app, when this feature is available.
• Customisable profiles and privacy options.
• Collectors Chat allows you to talk with other collectors in public channels and, if you meet the requirements, in direct conversations with people you mutually follow and in groups of up to 50 people to which you are added by someone you follow and who follows you. The Chat conditions are set out in clause 3.5.

3.5.1 Requirements. To use the Chat you must meet the age set out in clause 2.1, be in a country where it is available, have verified your phone number and not be subject to an active sanction. For a direct conversation, both people must also follow each other. To join a group, it is enough to be added by a member with whom you mutually follow each other; you do not need to follow the other participants. Collectibol is not a party to conversations between users.

3.5.2 Your content. You are responsible for what you write. You grant us a limited, non-exclusive, royalty-free licence to host, display and deliver your messages in the Chat and to enforce these conditions. You remain the owner of your rights. In public channels, your messages are seen by everyone who accesses the channel.

In the Chat you can only share content from the app itself, such as GIFs from the catalogue and cards from your collection. You cannot attach images, videos, files or external links. Images that appear in general channels and announcements are posted by the Collectibol team.

3.5.3 Community Guidelines. By using the Chat you accept the Community Guidelines, available in the app (Information → Community Guidelines) and at collectibol.com, which form part of these terms.

3.5.4 Moderation. In public channels, word lists and patterns are applied to hold back or filter messages before they are published, and authorised members of the team may review and remove content. In direct conversations and groups, content is not automatically analysed with moderation filters; only technical usage controls are applied: a control that prevents the sending of links, email addresses and phone numbers (clause 3.5.2) and sending rate limits. The cases in which we may review a private or group conversation (for example, when a participant reports a message or when an authority requires it) are described in the Privacy Policy. As at the date of these terms, the Chat does not use artificial intelligence moderation; if we introduce it, we will update these terms and the Privacy Policy before using it. No indefinite suspension is decided solely by automated means: it is always reviewed by a human.

3.5.5 Reports. You can report a message or a user from within the app. If you consider that content is illegal, say so when reporting or write to us at support@collectibol.com explaining why you consider it illegal and indicating where it is located; we will handle it as a notice of illegal content. We will review the report within a maximum of 24 hours if it concerns illegal content or content affecting minors, and within 72 hours in all other cases, and we will inform you of the outcome where possible. We do not disclose your identity to the reported person, unless legally required. Reporting in bad faith or on a mass scale in order to harm someone is prohibited.

3.5.6 Blocking. You can block any user. While the block is active, the blocked person will not be able to start a conversation with you or write to you through the Chat. If either of you stops following the other, the direct conversation is closed and you will not be able to write to each other until you mutually follow each other again. Blocking is not a substitute for reporting.

3.5.7 Measures. We may issue a warning, hide or remove content, restrict your access to a channel, suspend your access to the Chat or expel you from it. We normally issue a warning first. Serious infringements, such as threats, hate or conduct against minors, may result in immediate suspension. We will inform you of the reason, in accordance with clause 2.3.

3.5.8 If you think we have made a mistake. Write to support@collectibol.com indicating which decision you would like us to review. A person other than the one who made the decision will review it within a maximum of 15 days and will send you a reasoned reply.

3.5.9 Illegal content and authorities. We will remove or block illegal content when we become aware of it. We will cooperate with the authorities and, where appropriate, will report to them any conduct that may constitute a criminal offence, particularly conduct affecting minors.

3.5.10 Privacy. Your conversations are private from other users. Messages travel over an encrypted connection and are stored encrypted on our servers, but not with end-to-end encryption: Collectibol may access them in the cases described in the Privacy Policy.

3.5.11 Online status and notifications. You can choose whether other people see when you are online and you can turn off push notifications from the app or from your device, where that option is available.

3.5.12 Availability. The Chat is not an emergency service and we do not guarantee that it will always be available. We may limit or withdraw it, in whole or in part, by country or age group, for legal, security or operational reasons.

Virtual items have no real economic value and do not represent property. The user obtains a personal, limited, revocable and non-transferable licence to use them.

Cards are not digital assets, blockchain assets or NFTs. Their use or resale outside the app is prohibited.

In accordance with Article 103(m) of Royal Legislative Decree 1/2007, the right of withdrawal does not apply once use of the digital content has begun, provided that express consent has been given and the user has been informed of the loss of that right.

Refunds are not guaranteed except in the case of verifiable technical errors or duplicate charges. Each case will be assessed in accordance with the consumer protection legislation in force.

• Automatic renewal, unless cancelled.
• Cancellation via the App Store, Google Play or by email.
• No partial refund is guaranteed for the period already used.

The Collectibol app may occasionally organise promotions, challenges or prize draws, both within the platform and through social media or other channels.

Participation in any promotion implies full and unconditional acceptance of its specific Official Rules, which will be available at the time of the promotion. These rules will set out the participation requirements, winner selection criteria, description of the prizes and any additional conditions.

Important: Employees of Algoritcom Games S.L. and their immediate family members may not take part, unless otherwise stated in the Official Rules.

Some prizes may be limited to certain geographical areas due to legal, logistical or tax restrictions. Algoritcom Games S.L. reserves the right to exclude countries or regions from a promotion if delivery of the prize or legal compliance cannot be guaranteed. Likewise, a minimum age may be set for taking part in certain prize draws, particularly if the prize is physical, monetary or promotional in nature.

Winners will be selected in accordance with the criteria set out in the Official Rules (for example: random draw, activity ranking, jury, etc.).

Once selected, they will be contacted within a maximum of 15 working days using the details provided in their account (email, SMS or WhatsApp). We will always ask for permission before doing so.

In order to receive the prize, the user must:

• Confirm their personal details
• Provide an identity document if necessary to verify their age or identity
• Expressly accept the tax and logistical conditions of the prize.

If the winner does not respond within 7 calendar days or rejects the prize conditions, the next selected user will be contacted.

Physical prizes will be shipped within a maximum of 30 days from the winner’s confirmation of their details.

Prizes will be sent to the address indicated by the winner, provided there are no shipping or customs restrictions in their country.

Algoritcom Games S.L. will not be liable for delays, losses or damage occurring during transport if the courier company has been properly engaged.

Legal notice: Some physical prizes may be subject to duties, customs charges or local taxes in the winner’s country. The user will be solely responsible for bearing such costs, if applicable. Algoritcom Games S.L. will not cover any additional expenses beyond the shipping of the prize as described in the Official Rules.

Prizes, whether physical or digital, cannot be exchanged for cash, unless expressly stated otherwise. Prizes are personal and non-transferable, and may not be assigned to third parties.

All content available in the Collectibol app, including, among other things:

• Digital card designs, illustrations, animations, visual and audiovisual effects
• Texts, descriptions, scripts and narrative elements
• Graphic interface elements, navigation structure, source code, databases
• Logos, icons, sounds and music
• Features, game mechanics and challenge structure

is the exclusive property of Algoritcom Games S.L., or is used under an express licence from the legitimate third-party holders of those rights. Such content is protected by the national and international intellectual and industrial property legislation in force, including the Spanish Intellectual Property Law, the Berne Convention and other applicable regulations.

The user’s use of the app does not under any circumstances imply the transfer of any intellectual or industrial property right over the content accessible in it. Algoritcom Games S.L. grants the user a personal, limited, non-exclusive, revocable, non-transferable and non-sublicensable licence to use the app and its features in accordance with these Terms and Conditions.

The following is expressly prohibited:

• Copying, modifying, distributing, transmitting, publishing, reproducing, adapting, translating or creating derivative works from the app’s content without express written authorisation.
• Extracting or reusing substantial parts of the app’s database or internal content (data scraping or similar techniques).
• Using the app’s content or materials for commercial, advertising, promotional or resale purposes, whether inside or outside the Collectibol environment.
• Automated use (bots) to collect visual elements, cards or other digital assets.

Some content may have been developed by collaborators, designers, graphic artists or external providers under contract or assignment of rights. Such elements will remain protected by the copyright of their respective holders, and are used in Collectibol with express authorisation. If you believe that any of the content included in the app infringes your intellectual property rights, you can report it via the legal email address: support@collectibol.com, providing documentary evidence of ownership.

Unauthorised use of protected content may constitute an infringement of intellectual and industrial property rights and will give rise to the relevant legal action, including claims for civil, administrative or criminal liability.

The app is provided “as is” and “as available”. We do not guarantee that it will be free from errors or interruptions.

We are not liable for:

• Device or connection failures
• Loss of data due to misuse
• User-generated content, including users’ conversations, except where the law makes us liable. If we obtain actual knowledge of illegal content, we will act diligently to remove it or disable access to it.
• Decisions based on the game

Collectibol is not an investment platform.

Nothing in these terms will limit the liability of Algoritcom Games S.L. in cases where it cannot legally be limited under applicable law.

Use outside Spain will be subject to local legislation, except where it conflicts with mandatory rules. We do not guarantee regulatory compliance outside the EU.

If you are not a consumer, you agree to indemnify Algoritcom Games S.L. for any loss and damage caused to it by your culpable breach of these terms or by the infringement of third-party rights. If you are a consumer, you are liable only to the extent established by law, and nothing herein limits your non-waivable rights.

Algoritcom Games S.L. may send you communications relating to the operation of the Collectibol app, such as:

• Confirmations of registration or changes to your account
• Notifications about challenges, prizes or the status of your packs/cards
• Security updates, changes to the Terms and Conditions or to the Privacy Policy
• Important notices about service interruptions, technical errors or maintenance

These communications are necessary for the proper functioning of the app and cannot be turned off while the account is active. Chat push notifications are separate and you can turn them off whenever you wish.

We may send you messages with promotional content relating to Collectibol if you have given your express consent when registering or at any later time and, if you are a minor, provided that you are of the legal age to give that consent in your country. These messages may include:

• News about new clubs added to the app
• Information about prize draws, exclusive promotions, challenges and special events

The user may withdraw their consent or unsubscribe at any time, without having to justify their decision. To do so, they may:

• Click the “Unsubscribe” link or similar that will be included in all promotional emails
• Configure their preferences from their user profile in the app (if this feature is enabled)
• Write directly to: support@collectibol.com

Unsubscribe requests will be processed within a maximum of 48 hours of receipt.

Under no circumstances will your personal data be disclosed to third parties for commercial or advertising purposes without your express and specific consent. Algoritcom Games S.L. undertakes to use the data solely for its own purposes relating to the Collectibol app and in accordance with the Privacy Policy. The content of Chat messages and the verification phone number are not used for personalised advertising.

These Terms and Conditions, as well as any dispute that may arise in connection with the Collectibol app (use, access, interpretation, performance, validity or breach), will be governed by the legislation in force in Spain, in particular:

• The Civil Code and the Commercial Code
• Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users) and, in Catalonia, Law 22/2010 on the Consumer Code of Catalonia
• Regulation (EU) 2016/679 (GDPR) on data protection
• Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE)
• Regulation (EU) 2022/2065 on Digital Services
• Any other applicable European regulations

Notwithstanding the above, if the user is considered a consumer under their national legislation, those mandatory provisions of the law of their country of residence that cannot be waived by contract will also apply.

If you are not a consumer, the parties submit to the Courts and Tribunals of the city of Barcelona (Spain). If you are a consumer, you may bring proceedings before the courts corresponding to your place of residence, in accordance with consumer protection regulations.

Nothing in these Terms and Conditions will limit, exclude or modify the non-waivable statutory rights to which you may be entitled as a consumer under your national legislation. If you reside outside Spain, you retain the right to file complaints or take legal action in your country of habitual residence where the applicable consumer protection laws so provide.

If you have a complaint, please write to us first at support@collectibol.com and we will try to resolve it. You may also contact the consumer bodies in your area; in Catalonia, the Agència Catalana del Consum or the Municipal Consumer Information Office (OMIC) of your municipality. Algoritcom Games S.L. does not adhere to any alternative consumer dispute resolution scheme.

Algoritcom Games S.L. reserves the right to modify, update or replace these Terms and Conditions of Use, in whole or in part, at any time, provided there are valid reasons, such as:

• Changes in applicable legislation or case law
• The introduction of new features, game modes or services within the app
• Operational or security needs, or improvements to the user experience
• Technical or commercial updates
• Changes to the terms of third-party platforms (App Store, Google Play, etc.)

Any material change will be communicated to the user reasonably in advance of its entry into force, by means of:

• A notification within the app itself (banner, pop-up, message at login, etc.)
• And/or an email to the address provided at registration.

Continued use of the Collectibol app after the new Terms come into force will constitute the user’s express acceptance of them. If the user does not agree with the changes made, they may stop using the app and request the deletion of their account and associated personal data, as indicated in the Privacy Policy.

Before using Collectors Chat for the first time, you must accept these terms, the Community Guidelines and the Privacy Policy by ticking a box that will not be pre-ticked. We will keep a record of the acceptance and of the version accepted. When we publish a new version of any of these documents, we will ask you to accept it again in the same way before you continue using the Chat.

These Terms and Conditions of Use, together with the Privacy Policy, the Age Policies, the Community Guidelines and the specific Official Rules for promotions or prize draws where applicable, constitute the entire and exclusive agreement between the user and Algoritcom Games S.L. regarding the use of the Collectibol app. This agreement supersedes and renders void any other prior agreement, communication, proposal, understanding, negotiation or representation — whether oral or written — relating to the app or to the services provided through it.

The user acknowledges and agrees that, in accepting these Terms:

• They have not relied on any statement, promise or warranty that is not expressly contained in this document.
• They may not invoke prior communications with Algoritcom Games S.L. staff (for example, via social media, email or customer service) as if they formed part of the contract, unless they have been expressly included in these Terms.

In the event of a conflict between these Terms and any other document, information or communication published in the app, on social media or through promotional channels, the provisions of this document will prevail, unless Algoritcom Games S.L. expressly states otherwise. In matters of personal data, the Privacy Policy prevails, and in matters of age, the Age Policies prevail.